Employee Net Promote Survey
Understand employees feelings instantly and permanently
4C’s driving eNPS:
- Commitment to contribute to the future success of the company
- Connection to the community they work in, whether to its mission, its goals, or its people
- Ability to make a contribution by performing great work every day
- Readiness to challenge themselves to improve, and challenge the company to go further as well
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measure employee satisfaction and loyalty within your company
Organizations can use the results to understand how their employees feel and what may be detracting from the employee experience. Tracking keywords (such as salary, work/life balance, or leadership) that promoters and detractors use can help identify areas for improvement, whether in a specific department or in the organization as a whole. A smart organization will survey employees with eNPS on a regular basis—whether monthly, quarterly, annually, or otherwise—to stay up to date and track trends over time.
Know employees feelings
NPS is a metric generally used for measuring customer satisfaction and loyalty, however, it has way more use cases than that. When HR departments started to rely more and more on data, eNPS became one of the key metrics, helping companies to assess the morale of their personnel.
Old way | / | New#1 way |
|---|---|---|
| Low | Impact on company | High |
| Not much – yearly feedback | Help to understand current company atmosphere | eNPS score trends and feedback on regular basis |
| Partially | Help to decrease fluctuation | High effect |
| Very accurate and very complicated | Simple vs. accurate | Great ballance |
| Not possible | Survey based on employee event | Yes, i.e. End of probation, New boss |
| Typically not | Standard masurement metrics | eNPS is the #1 survey metric worldwide |
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References
SW solution of eNPS is commonly used as NPS custommer survey by sucessfull companies. HR could enjoy the top solution which were already proven by Sales departments on Custommer satisfation.
